How can we help you?

Yes. Type the NDC, the Spectrum item number or the manufacturer part number into search or Express Buy. All three find the same product record.

No. One login can act for every account and ship-to site assigned to you. Pick the account from My customers; the cart, prices and order history follow that account.

The order goes to the state "ERP export failed (order desk notified)" and the order desk owns it. You see the state on the order instead of a silent "processing".

The order moves to "Back-ordered (fill date confirmed)" and the fill date is written on the order. The other lines ship as planned.

The manufacturer discontinued it and the ERP retired it. It can no longer be ordered, so it does not appear in search, in Express Buy or on a favorites list.

Open the order under My orders and choose Reorder. Lines that are no longer available are reported instead of silently dropped.