Spectrum Medical X-Ray

Contact Spectrum Medical X-Ray

1721 Stewart St, Santa Monica, CA 90404 · 1-800-859-6162 · Monday to Friday, 7:30 am to 5 pm PT.

Order questions: sign in and open the order under My orders, or call 1-800-859-6162 with the order number.

Account access: ask your Spectrum representative to add a user or a ship-to site to your account.

Frequently asked questions

Yes. Type the NDC, the Spectrum item number or the manufacturer part number into search or Express Buy. All three find the same product record.

No. One login can act for every account and ship-to site assigned to you. Pick the account from My customers; the cart, prices and order history follow that account.

The order goes to the state "ERP export failed (order desk notified)" and the order desk owns it. You see the state on the order instead of a silent "processing".

The order moves to "Back-ordered (fill date confirmed)" and the fill date is written on the order. The other lines ship as planned.